DO YOU SHIP GLOBALLY?
We offer international shipping to all destinations worldwide.
HOW MUCH IS SHIPPING?
Each order is charged at $25 USD for express shipping (DHL or Fedex).
*Please note: Shipping costs are exclusive of any import tax or customs duties which may be payable on delivery to your country. If you refuse to pay those taxes, we will not cover the additional fees caused and will deduct them from your refund.
HOW LONG AFTER PLACING MY ORDER WILL IT BE SHIPPED?
Our products usually ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays)!
WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER?
Once an order is submitted online, it cannot be changed or cancelled. As orders are placed online, they are sent through to the warehouse for packing, and once an order reaches the warehouse, we are unable to cancel it. Should you no longer want your purchase after placing the order, you will need to submit a return request and send the unwanted items back once the order has been received.
Risqué Rose cannot be held liable for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before submitting your order.
WHAT IS OUR RETURNS POLICY?
A request for an exchange or return, must be submitted within 14 days of receiving your order.
The item(s) must be in original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have incurred any makeup stains or that smell of perfume. The item(s) must be returned to our warehouse before the refund or exchange can be issued. The ability to fulfill exchange requests will be subject to the availability of garments at the time at which the return is received for processing.
HOW DO I ORGANISE A RETURN?
Please email hello@risquerose.com
Once your return request has been authorised we will contact you via email and supply you with a Returns Authorisation (RA) Number, the return address details and a Returns Form, which should be included inside your return package. Please wait to receive all required returns information before sending any returns.
We recommend using a registered postal service to return goods, and keeping a record of the tracking details, as we are unable to be held liable for the loss of your item being returned.
HOW LONG WILL IT TAKE TO PROCESS MY REFUND?
Once we receive your return, please allow 3-5 business days for your return to be processed at our warehouse. We’ll send you an email once our team has processed your refund. PayPal and Credit Card refunds can take up to 10 business days to clear back into your account. Your refund can only be credited back to the original payment method. Refunds for returns apply to the purchase price of the garments only.
HOW LONG WILL IT TAKE TO PROCESS MY EXCHANGE?
Once we receive your return at our warehouse, please allow 3-5 business days for your return to be processed by our team. We’ll send you an email notification once your exchange has been shipped so you know it’s on the way.
ARE RETURNS FREE?
The products are returned at your own cost.